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What to Do When Patients Cancel: Responding to Patients Who Change Their Appointment

A complimentary lesson from Spear

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When patients cancel or fail to show up for their scheduled appointments, dental practices often struggle to manage the disruption. In this lesson, Amy Morgan leverages her expertise in consulting strategy to explain how to recognize when unwarranted cancellations may occur and how to plan to prevent them. Proper communication is often the critical component when creating unbreakable appointments, and, if done correctly, your cancellations can be reduced to less than 5%. Enjoy this complimentary lesson as a preview of the clinical and practice management education available to Spear members.

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