Live Faculty Forum Webinar Series

Delivering exceptional care means different things to different patients. Matching your offering to your patients' expectations allows you to delight patients no matter how much or how little care is desired. The challenge for every clinician becomes how to sort out what patients want before they set foot in the office. In this session Dr. Spear will walk through how to use the initial phone call to uncover and align patient expectations, helping to ensure you provide the right level of care to every patient. 

At the end of the day, you want your patients to leave satisfied with their experience in your office. This leads to return visits, better conversations chairside and new patient referrals. While you cannot control everything, one thing you can work on is to create an environment where you and your team are all rowing in the same direction. This ensures that every patient gets the same message and experience, reducing friction and creating strong continuity through the practice. In this session Dr. Spear will talk through his experiences building a strong tight knit team and how they were able to deliver exceptional care to even the most challenging patients. 

One challenge for many clinicians and team members can be balancing the need to deliver care with the financial responsibilities of running a thriving business. In this session Dr. Spear will explore the topic of money and the challenges associated with team members and patients with differing beliefs. In this session Dr. Spear will explain how attitudes about money affect the practice and interactions with patients. You'll also learn how knowing the value of the practice is important. With positive beliefs instilled within the practice, patients will understand the value of the dentistry being performed.